LincNotes boasts of a Domino Connector that uses the IBM Domino Server to send mails from MS CRM. This feature is unique to LincNotes. Thus users can send mails using MS CRM and have it captured in the Lotus Notes “Sent” items folder as well!
Now-a-days many organizations use IBM’s webmail client –iNotes. Also, most sales teams prefer to use the webmail client as they are always on the move. Currently there are no solutions that connect iNotes and MS CRM – except LincNotes. The iNotes functionality creates the same interface and functionalities that users experience in their Lotus Notes.
Familiarity with the user interface is key to create a hassle free experience. LincNotes has a Native User Interface that ensures that, irrespective of the version of Lotus Notes (8 and 8.5); the interface is customized to be familiar.
Any CRM solution is expected to streamline the sales process and free up time that the sales team can utilize for actual selling. But, if the CRM does not interface with the email client, the sales team ends up wasting hours in just synchronizing the two. Eventually this will lead to resistance in using the CRM, lack of transparency and loss of important client information.